Shipping policy
We ship from Australia.
All prices on this site are in ($AUD) Australian Dollars.
If you need your order quickly, please leave a note at checkout or email admin@onesonnyday.com.au. If you have a query regarding your order please reach out to us at admin@onesonnyday.com.au. Please note that Express is no longer guaranteed next day delivery with Australia Post. Once orders are shipped we cannot guarantee delivery times with Australia Post.
One Sonny Day will not be held responsible for any incorrect or old shipping addresses used. Please check your shipping address at checkout. If you use ShopPay to pay for your items, please ensure you use the correct saved address.
If you have a subscription and need to change your address, simply send us an email at admin@onesonnyday.com.au and we will update it for you.
Pre-Orders: If you order a product that is a pre-order, all items will be shipped together once the pre-order item arrives. If you would like some of your order earlier, please place two seperate orders.
Domestic / Australian Shipping
All orders will be shipped via Australia Post. Portraits are sent using registered mail with a signature on delivery to ensure it arrives to you safely. Please note, after 11 years and 1000’s of portraits posted all over the world, we have NEVER had to replace or refund one from damage or being lost in the mail.
Subscription letters are posted on the 19th of the month and on the 1st for new subscribers. Letters usually arrive within 2 weeks however they can take up to 4 weeks to arrive in Australia and 6 weeks internationally. Please contact us if you have been waiting more than 3 weeks and we will arrange a replacement letter for you, free of charge.
We cannot be held responsible for delays through Australia Post. If you are experiencing an issue with your delivery, please contact us and we will help you work with Australia Post to resolve the issue.
Free Shipping: Free standard shipping in Australia over $195. Free shipping can not be used with any further discounts. Free shipping minimum will only be met after any other discounts are applied.
Express Shipping
Express Postage is $19.95 in Australia. This is to cover the cost of express shipping. This is not a priority service and you will still need to allow 3-7 days. Letters are $10.95. We can not be responsible for Aus Post delivery times.
International Shipping
Letters are shipped worldwide. They do not have tracking and can take 6-8 weeks to arrive depending on your location. If it has been 8 weeks since the letter has been posted and it still hasn’t arrived, please contact us to arrange another letter to be posted to you free of charge.
Portraits are shipped worldwide. Australia Post use Universal tracking numbers. You can use the tracking number in your own country's postal service provider tracking (i.e: USPS for USA). Once your item arrives in your own country, please use your own country's postal service to track orders. Once an item leaves Australia and gets passed over from AusPost to your local carrier, AusPost can no longer keep track of the order.
If your order is taking longer than expected once it arrives in your own country, please contact your local carrier and please contact us with any issues.
Express Shipping for International Orders: Please contact admin@onesonnyday.com.au to arrange a quote to your destination.
You can also find approximate international delivery times on the Australia Post website.
Unclaimed items
Please keep an eye on your tracking. If your order is unclaimed and returned to us, we will only refund your order minus the shipping fee. If you received free shipping, our standard $10.95 shipping cost will be excluded from your refund. We also reserve the right to charge the customer for any return postage charges for unclaimed items.
Duties and Taxes
For international orders, it is your responsibility to know if you will be charged taxes by ordering goods into your country from another country. Many countries now charge taxes on imported products, in a bid to encourage people to purchase within their own country. If we send an item to you and you refuse to pay the taxes and the item is returned, we will not be liable to refund the shipping costs to you or any costs to have the product returned to us. If we receive the item back we will refund the purchase amount minus the shipping costs, but only if the items are returned in the same condition. Please note if an item is returned to us, we have to pay the return postage, so we will have to pass this cost on to you (i.e we will minus the cost of return postage from your refund)
International Customs
Your order will be subject to customs processing if you are ordering from outside of Australia. It is your responsibility to complete any and all customs documentation to receive your item. If you do not fill in the necessary paper work and your item is unclaimed, the 'Unclaimed Items' policy above stands.