Terms and Conditions
TERMS & CONDITIONS
All designs on this website are protected by Australian and International Copyright Laws. Use of this site and its contents grants no rights to you in relation to any copyright, designs, trade marks and all other intellectual property relating to the products and any other items on this site.
You are permitted to use the items on social media ONLY if each item is prominently credited to One Sonny Day in which event the reproduction needs to be in the same quality as that which appears on this website and in no way altered.
All prices are listed in Australian Dollars and include 10% Goods and Services Tax. One Sonny Day reserve the right to change prices at any time.
During the custom portrait process you will receive two approval points – at drawing stage to approve the face and at final paint stage to approve the final piece. Once approvals have been given there will be no refunds.
Where a deposit is required upfront to book your drawing and painting it will non-refunable. If for some reason you are unable to progress you must notify us within 24 hours of paying the deposit to receive a refund. After this point the deposit is non-refundable as you are taking someone else’s position on our books.
Once drawing approvals are issued there will be no refunds of monies paid to this point. The final portrait will not be posted until final payment is received.
All portraits must be booked within the current waitlist period which is generally up to 6 months from the time of receiving the deposit. If you wish to delay your booking longer than 6 months for any reason then this is at the discretion of One Sonny Day and you may forfeit your deposit.
All items are sent via registered mail with Australia Post. They are packaged safely to prevent items from being damaged in transit. Once your order has been shipped, One Sonny Day can accept no responsibility for loss or any damage to your package.
One Sonny Day takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday.
One Sonny Day offers international shipping. Orders are sent by tracked shipping. The customer is responsible for all customs/duties fees, if applicable.
You will be emailed once your artwork has been sent. It is your responsibility to let us know that it has not arrived within 7 days to ensure it can be tracked down. If anything is wrong with the artwork, you need to notify us within three days of receipt of goods and return goods to us within 10 days to be eligible for a refund. Items must be unused and in original packaging with packaging intact. Please notify us by email at firstname.lastname@example.org stating item details.
By joining the waitlist or placing an order with One Sonny Day you give us the authority to contact you in the future with any newsletters and new product updates. You will be able to opt out of this correspondence upon receipt.
Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details.
Questions & Customer Service
Please email email@example.com or telephone (+61) 427702856 with any questions or feedback.
For wholesale trade orders, please contact firstname.lastname@example.org for our current lookbook and pricelist.