Frequently Asked Questions
What ages are the letters best suited for?
I’ve used my background in early years education to create letters that spark imagination for all ages. While they’re specially designed for children aged 3 to 11, I even have some adult subscribers!
Younger children will enjoy the illustrations and hearing the letters read aloud, while early readers will love discovering the magic themselves. I recommend storing the letters in a special folder so your child can revisit them as they grow. Each time they re-read, the messages
become even more meaningful.
Do 6-month and 12-month subscriptions renew?
The Fairy Mail subscription is a year-long magical journey with 12 unique letters. A 6-month subscription will automatically renew once, ensuring you receive all 12 letters. If you'd prefer it not to renew, just let me know!
The 12-month subscription is a one-time payment. If you'd like the magic to continue beyond the year, I have an extended series coming soon featuring the fairy friends!
Can I cancel my subscription?
Yes, monthly subscribers can cancel anytime. Just log into your account and manage your subscription there, or email me at admin@onesonnyday.com.au and I’ll sort it out for you.
Are the letters just for girls?
Fairy Mail is for any child who believes in magic. I have both boys and girls receiving these letters. The fairies share messages about kindness, resilience, and bravery- important lessons for every child.
The gifts included are what I think little people's dreams are made of... especially girls : bracelets, nail stickers, and face crystals. My six-year-old son loves them! If you're unsure, I’ll soon be launching a new letter series designed to appeal especially to boys. Sign up to my newsletter to stay in touch here
Do I need a subscription for each child in my home?
If your little ones are happy to share, you can add multiple names to one envelope. If you'd like each child to receive their own special gift, I can
easily add extras- just email me. For children who prefer their own letter, I recommend subscribing separately for each of them.
Can I send Fairy Mail as a gift?
Absolutely! Fairy Mail makes the perfect gift for a grandchild, niece, nephew, or any special little person in your life. Just enter their details at checkout, and I’ll make sure their fairy letter arrives just for them. You can also download a special certificate to let them know their magic mail is on the way.
Where are the letters sent from and do you ship Worldwide?
All fairy letters are posted from Brisbane, Australia. Please reach out if you are outside of Australia so I can let you know your shipping costs.
When will my letter be sent?
Your first letter will be mailed on the 1st of the month. After that, all letters are sent on the 19th of each month via Australia Post’s standard letter service. Delivery usually takes 7-10 business days, but please allow up to 14 business days during busy periods or more remote addresses.
Are the letters personalised?
Yes! Each envelope is addressed directly to your child/ren. Just add their names and address in the text box next to the ‘Add to Cart’ button, then enter their details in the Shipping section at checkout and your details in the Billing section.
Will I ever receive the same letter twice?
Fairy Mail is a 12-month journey with a new letter each month. If you take a break and
rejoin later, just let me know so I can make sure you pick up right where you left off.
How do I update my shipping address?
Log into your account, go to ‘My Subscription,’ and update your shipping details. If it’s after the 18th of the month, your letter may still go to your old address, so please update it before then.
Alternatively, if you need help, just send me an email and I will sort it for you.
How do I manage my subscription?
In your order confirmation email, you'll find a ‘Manage Subscription’ link. Click it to update your details, pause, or cancel your subscription. If you get stuck, I’m happy to help- just reach out anytime!
