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FAQs

How do I order a custom portrait?

Due to high demand we have a waitlist for our portraits and open our books twice a year in October and March with the waitlist receiving priority booking. You can join the waitlist here

What is a custom portrait?

You can find our more about them and view a video on the process here

How long is the custom portrait process?

It usually takes 4-6 weeks from when it is started until it is completed. Once we have your order you will receive a welcome email outlining the process and the dates for your cycle.

How do I choose a photo?

We will email you before your cycle begins to request a photo and your design. We need a high resolution, close up photograph of your child’s face. To ensure we capture your child’s true essence, please choose a good quality photograph- one that melts your heart, is a true reflection of them and shows the emotion you want to convey. A picture tells a thousand words and it will always take you back to that special time and memory. ‘The eyes are the window to the soul’ so look for a photo that reflects that.

Also consider if you need a front on or side on photograph to suit the chosen artwork design. If you’re having trouble choosing one, please include 3 options and we will choose which will work best.

Can I order an artwork now for a birthday, unborn baby or a gift later in the year?

Yes! We are always booked for months in advance so please get in early to ensure it can be completed in time.

What is the embossing technique you mention?

Embossing is an exquisite printing technique dating back to the 1400’s. It involves creating either a raised or recessed relief image and design in the paper. I work with precious pieces of antique, European laces and beautiful French paper- a truly exquisite marriage of textures.

The rarity, history and romanticism of the antique laces are forever captured – preserved in time on beautiful paper. Whilst difficult to translate through a photograph, embossed paper reflects a beautiful light, texture and detail- such beauty within simplicity.

How can I pay?

Lots of ways! We have Afterpay, Paypal, Credit Card and Bank Transfer. For advance orders we offer a 3 step payment of $75 deposit, $160 on drawing approval and $160 on final approval.

What about postage?

Artworks are carefully packaged and sent in a protective envelope. Postage via Registered Mail is free, If you need your artwork for a special event, we will try our hardest but there are no guarantees. Please make sure you order and complete payment in time- allow at least 5-7 days for payment to clear. Australia Post times do vary and we cannot take responsibility for postage delays. If you would like your tracking number you can email us and we will provide it.

What’s the difference between a custom portrait and a print?

A custom portrait is an original artwork – designed, hand drawn, hand embossed and hand painted from the photograph you have provided. It is a meticulous, time consuming process utilising various print making and painting techniques which result in a one-of-a-kind artwork capturing the essence of your child- a keepsake to treasure forever.

Our Fine Art printsare reproductions of artworks with  generic faces. There are many types of prints that vary greatly in levels of quality. Wall prints are typically printed in large volume on less expensive paper at places like officeworks and fine art prints (or giclee prints) are printed with careful attention to true colour on high-quality paper. One Sonny Day prints are fine art prints and are printed on beautiful 300gsm European paper. It is acid free and only archival inks have been used, ensuring it will last for 100 years. Each print is individually hand embossed. Fine art prints capture every nuance of an original and have gained wide acceptance from artists and galleries throughout the world.

I haven’t received any emails from you?

Cyberspace likes to steal our emails so check your SPAM folder and add our email to your contacts list to avoid this. Email admin@onesonnyday.com.au if you still cant see any.

Can you do a drawing from a combination of photos?

To ensure accuracy and fulfil your expectations, we work from only one photo. Once we email the approval drawing through, you get a chance to make changes – which is rarely necessary.

What happens to the deposit when you order?

This deposit is taken off the balance owed on the artwork.  The deposit is non refundable as you are taking someone else’s position to be on the waiting list.

Do you do framing?

No, however custom portraits are designs to fit into standard size 30x40cm frames if you don’t have the budget for professional framing. I like the Ikea frames but you will also find frames to fit from places like Kmart, Country Road, Target, Big W, Spotlight etc.

What if I want something completely different to your designs?

We have an enormous workload and unfortunately  don’t have time to do commissioned pieces. Our designs are always evolving and growing and we release two new deisgn series a year.

Can you do portraits for children that have passed away?

Yes, we receive a lot of requests for little angels and consider it a privilege to complete these. Please head over to our 'Sonny's Angels' page to find out more (under custom portraits tab).

How can I be kept up to date with new artwork designs and specials?

Sign up to join the One Sonny Day family. Please save our email into your contacts or it may end up in your SPAM folder. You can also follow us on Instagram or Facebook. 

Can I have more than one child on a piece?

We no longer do more than one child on a piece for several reasons: 1. Due to the bespoke nature the cost was the same as having separate portraits 2. Singular portraits means you can choose a design to suit your child's personality 3. You may want to hang them together or separately and this also allows for your child to take their portrait with them when they are an adult.